Join The Fane
Valley Team
A range of Career opportunities
Job Details:
Customer Service Advisor
Ref No: FVF/CSA/01/26
Due to business expansion, we now invite applications for the following full-time, permanent positions based at our Omagh Mill.
Reporting to the Transport Manager, the Customer Service Advisor will be an integral part of the Customer Services Department, being responsible for the receiving and processing of sales orders.
The Role:
- To process incoming customer orders and allocate these to the internal ordering system;
- To provide customer support, deal with inquiries and resolve issues to maintain a high level of service;
- To manage predictive ordering software to maximise customer service and efficient scheduling of deliveries.
The Person:
- Have strong IT skills with experience in Microsoft Office applications and sales order processing Software;
- Have excellent verbal and written communication skills, a friendly telephone manner and the ability to build positive relationships with customers;
- Capable of managing customer inquiries accurately, efficiently and with excellent attention to detail;
- Have an organised and methodical approach to work with the ability to show initiative and work as part of a busy team;
- Preferably have previous experience of working in a busy office environment, ideally in a customer services role;
- Ideally have an understanding of the Northern Ireland agricultural industry.
In return the company offers an excellent rate of pay, an attractive benefits package which includes Healthcare Plan for employees and their children under 18, Company Pension & Life Assurance, Health & Well-Being Programme as well as excellent personal development and career progression opportunities.
About Us
Fane Valley Feeds is the leading Agri supply Co-op in Northern Ireland with two modern feed mills in Omagh and Newry and Agri stores across the province. With a strong technical support proposition, Fane Valley Feeds is committed to improving its farmer customers’ businesses, providing superlative service and the best quality feeds on the market.
With one of the most modern animal feed manufacturing facilities in Europe, Fane Valley Feeds is committed to manufacturing the highest quality feeds for our customers. Both our Omagh and Newry sites operate to UFAS manufacturing standards and our delivery fleet is TASCC assured.
Culture
Our culture is based on setting best in class standards, working towards and delivering on committed objectives, striving for constant improvement and involving everyone in the process. We endeavour to develop our people and harness everyone’s potential to deliver a winning team.
Equal Opportunities
Fane Valley Feeds is an Equal Opportunities employer and is committed to a safe, inclusive and relationship based working environment.
Benefits
In return we offer a high degree of responsibility, great opportunities for learning, personal growth and development with advancement within a fast-moving agricultural sector. Health benefits and cover to be discussed with Human Resources.
Our Purpose
To advance the interests of farmers and the agricultural industry through the development of growth orientated agri-food businesses and the promotion of best agricultural practice.
Our Values
Trust: Trusting each other and earning the trust of others
Respect: Treat others as we would wish to be treated ourselves
Teamwork: Together we are more effective
Excellence: We aim to exceed expectations and always strive to be better
